Whether you’re a seller or a buyer, there are several ways to contact Etsy customer service if you have an issue. Etsy’s customer support service can help sellers resolve shop issues, help buyers with orders they’ve placed, and more.
Requesting a call, emailing, or starting an online chat are all options if you want to contact Etsy Support. Plus, the process is virtually the same whether you’re a buyer or a seller.
Before you reach out, note that you’ll need an Etsy account and be signed in to contact Etsy online. This helps the company verify your identity and provide customer support.
1. Sign in to Etsy if you haven’t already.
2. Go to the Etsy Help Center.
Quick tip: To access the Help Center on the Etsy mobile app, tap the You icon from the bottom menu bar, then Help.
3. Under What can we help you with? There are two options — a link for buyers and one for sellers. If you’re a buyer, click Buying on Etsy. If you’re a seller, select Selling on Etsy.
4. Choose the category that best matches the reason you’re contacting Etsy Support.
Quick tip: Buyers might see inquiries like Help with an order and Shopping and checking out, while sellers might see topics such as Finances and billing and Managing my orders.
5. Continue selecting the categories and queries that best match your issue until you reach a page with suggestions for how to resolve it.
6. If you still need to contact Etsy Support after reviewing the information on the page, click I still need help.
7. Select from the Chat with us, Have us call you, or Email us options where available.
8. If you select the chat option, a chat box will open. Enter your message in the chat messenger, then click Start chat.
9. If you select the call option, type in your phone number and click Submit to request a call from Etsy Support.
10. If you select the email option, you will be brought to an online form. Fill in the required fields marked with a red asterisk, then click Send.
We may receive a commission when you buy through our links, but our reporting and recommendations are always independent and objective.
