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Behind every great cause there's an amazing team that makes everything possible.
Since 1870, the British Red Cross has been helping people in crisis, whoever and wherever they are.
It’s our mission to help as many people as we can in whatever way we can. Without our staff, this simply wouldn’t be possible.
We’re always on the lookout for people with bright minds and big ideas to join the Red Cross Movement and help us use human kindness to overcome crisis.
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Our retail team run 330 British Red Cross shops on high streets across the UK.
Our digital and innovation teams develop new products to improve staff, volunteer and supporter experiences.
Our international teams ensure people around the world get help in emergencies.
Our emergency response teams are deployed when crisis strikes in the UK.
Our finance, information technology, HR and marketing teams play a vital role keeping our organisation running.
Our education and training teams teach first aid skills to thousands of people each year.
Our health and social care teams provide support to communities across the UK.
Our refugee services offer support to vulnerable refugees and asylum seekers.
Our fundraising team raises money to help people in the UK and overseas.
As well as a rewarding career with a global charity, you’ll get access to a wide range of enhanced benefits:
You can read our family friendly policies.
The British Red Cross does not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place which all staff and volunteers are bound by.
We are fully committed to promoting an environment in which all staff, volunteers and those we seek to help feel empowered to report any misconduct.
Find out more about our code of conduct and complaints procedures.
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.
We support a huge range of people and we recruit for a diverse and inclusive workforce.
Find out more about our approach to diversity.
As an organisation we are guided by seven fundamental principles. These principles are at the heart of our values: compassionate, courageous, dynamic and inclusive.
We each bring the values to life by living our ‘values in action’ across the organisation. By doing this, we all contribute to shaping the best environment to help people in crisis.
Read more in our framework, which guides how we do things at the British Red Cross.
Our values in action framework (PDF)
Patrizia Lombardi – Team leader crisis response contact centre, and emergency response volunteer
What’s your role at British Red Cross?
I work at the crisis response central hub in Manchester, where we receive calls about incidents from all over the UK. It’s our job to source volunteers who are able to help out. Off the back of that, I also volunteer as an Emergency Response Volunteer on the frontline at some of those incidents. I have helped at the Doncaster floods, Bolton student floods and most recently welcoming families back from China at the start of the Coronavirus outbreak.
What does a typical day look like for you?
We take inbound calls from the fire service, UK power networks etc. who let us know what has happened and that there are people who need our help and we source volunteers who can do this. The type of incident can range from a small house fire to a major national incident.
What’s your team like?
Our central hub has recently celebrated its 3rd birthday, and there is a small team of us who have been here since the start. The centre previously opened out of hours, but we are now open 24 hours a day so have taken on new staff who are all great. It’s a friendly, supportive atmosphere and we all care about helping people who need it.
Favourite thing about working here?
My day to day role means I can help out with deploying volunteers to help people who really need it, but that I can also experience what it’s like to be one of those volunteers out in the frontline. I like that I can dip into the different services we offer. I am interested in doing some work in refugee services and independent living and I know that I will be supported to do so. As well as me gaining more experience, it benefits those we support and help.
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