Call center industry seeks to charm Marcos with ambitious employment goal
MANILA — The Philippines’ business process outsourcing industry, which includes call centers, plans to create 1.1 million new jobs during President Ferdinand Marcos’ six-year term, as the sector steps up lobbying for a permanent remote work scheme.
The ambitious target comes as the economically important industry grapples with regulatory uncertainties that had emerged as a result of a surge in the number of people working from home during the COVID pandemic.
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