DUBLIN–(BUSINESS WIRE)–The “South Africa Business Process Outsourcing Market Size, Share & Trends Analysis Report by Service (Customer Services, Finance & Accounting), by End-use (BFSI, IT & Telecommunications), and Segment Forecasts, 2020 – 2027” report has been added to ResearchAndMarkets.com’s offering.
The South Africa business process outsourcing market size is projected to reach USD 3.6 billion by 2027, growing at a CAGR of 13.2% during the forecast period.
South Africa BPO industry has been a strong performer for the past several years. The solid performance of the BPO sector in SA is due to the support it has received from the national government. Operational resilience combined with continued government support, can retain, and even exceed the growth rate of the regional BPO sector and expand its range of solutions offered to global clients.
Supportive government initiatives are expected to accelerate market growth. The Department of Trade and Industry has played a critical role in drawing international investments into the BPO sector. Government incentives to the BPO market have helped to encourage a flurry of international investment in the regional market.
However, the cost of telecommunication solutions and services prevails as a primary challenge for market growth. The relatively higher cost of telecommunication solutions and services in South Africa compared to other preferred BPO destinations across the globe necessitates the Government, IT & telecom companies as well as other industry players and stakeholders to work in a collaborative way to increase the local manufacturing, expand networks, and further reduce connectivity tariffs to help drive the market growth.
South Africa BPO Market Report Highlights
Key Topics Covered:
Chapter 1. Methodology and Scope
1.1. Research Methodology
1.2. Research Scope & Assumptions
1.3. List of Data Sources
Chapter 2. Executive Summary
Chapter 3. South Africa Business Process Outsourcing (BPO) Industry Outlook
3.1. Market Segmentation
3.2. Market Size and Growth Prospects, 2016 – 2027
3.3. Value Chain Analysis
3.4. Market Dynamics
3.4.1. Market driver analysis
3.4.2. Market restraint analysis
3.5. Penetration and Growth Prospect Mapping
3.6. Industry Analysis – Porter’s Five Forces Analysis
3.6.1. Supplier Power
3.6.2. Buyer Power
3.6.3. Substitution Threat
3.6.4. Threat from new entrant
3.7. PEST Analysis
3.7.1. Political Landscape
3.7.2. Environmental Landscape
3.7.3. Social Landscape
3.7.4. Technology Landscape
Chapter 4. South Africa Business Process Outsourcing (BPO) Market: Service Outlook
4.1. South Africa Business Process Outsourcing (BPO)Market Estimates and Forecasts, By Service, 2019 & 2027 (USD Million)
4.2. Finance & Accounting
4.3. Human Resources
4.4. Knowledge Process Outsourcing
4.5. Procurement & Supply Chain
4.6. Customer Services
4.7. Others
Chapter 5. South Africa Business Process Outsourcing (BPO) Market: End-use Outlook
5.1. South Africa Business Process Outsourcing (BPO) Market Estimates and Forecasts, By End-use, 2019 & 2027 (USD Million)
5.2. Banking, Financial Services, and Insurance (BFSI)
5.2.1. Market estimates and forecasts, 2016 – 2027 (USD Million)
5.3. Healthcare
5.4. Manufacturing
5.5. IT & Telecommunication
5.6. Retail
5.7. Others
Chapter 6. Competitive Landscape
For more information about this report visit https://www.researchandmarkets.com/r/inpyxp 
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ResearchAndMarkets.com
Laura Wood, Senior Press Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900