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As digital transformation becomes a priority for the higher education sector, the University of Lincoln is breaking new ground in the delivery of key services for students
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TechnologyOne
A university’s student management system is the backbone of the institution. It’s the foundation that allows the university to deliver the key services that create the ideal student experience. From enrolment to timetabling, assignments, course planning and everything else, a student management system is a way to manage the entire student lifecycle.
Therefore, current systems need to meet or exceed the expectations of the new generation of digital natives who have grown up with Google, Netflix and Apple Pay and are now accustomed to hybrid learning, says TechnologyOne’s general manager for higher education, Peter Nikoletatos. That’s why the software company, which specialises in higher education, is working with the University of Lincoln to pioneer a generational change to the way student management and experience is provided in the UK.
Lincoln is a long-standing partner of TechnologyOne, having adopted the company’s finance system five years ago. In 2019, it added TechnologyOne’s admissions system and now the university is adopting TechnologyOne’s student management system, which operates on one purpose-built platform to enable students, academics, administrators and partners to connect through one application.
Lincoln is already ranked among the top 20 universities in the UK for student satisfaction and has an ambition to grow and be recognised as a top 500 university globally by 2027, and among the top 15 UK universities by 2050.
“Driving a positive student experience while managing risk is a huge priority for university leaders right now,” says Leo Hanna, UK executive vice-president at TechnologyOne. “TechnologyOne’s student management system will help meet student demand for quality digital options that don’t compromise on secure data and safe, intuitive experiences”
Nikoletatos believes the dedication to quality of service, security and well-being seen in many online systems in other sectors is something digitally native students are used to, and needs to be matched by universities. “We’ve watched digital platforms adjust to our everyday needs in virtually every domain. Students are demanding that their higher education institutions to do the same. The expectations students have of their university remain high, representing as it does considerable investment on their part.”
Neal Juster, vice-chancellor of the University of Lincoln, says: “Our strategic plan and long-term ambition is to become a university that contributes significantly to the nation’s success through regional regeneration and international connectivity. TechnologyOne’s market-leading student management system is providing us with the real-time insight, data-integration and overall student view we need to achieve this ambition.”
Research by TechnologyOne has found that student well-being needs to be a priority. “A concerning number of students conveyed feeling unsupported during the past academic year, with more than 75 per cent of students hoping for increased pastoral care if hybrid learning continues,” Nikoletatos says. “Students would appreciate more regular check-ins from their university’s pastoral team, whether that be in-person, online, or some combination of the two.”
Juster says: “As we welcome new and returning students for the next academic year, TechnologyOne’s OneEducation student management system is a key deliverable in the wider strategic plan that will ensure we provide an enhanced experience for students and staff alike. The university will continue to partner with TechnologyOne to develop the flexible functionality provided by the student management system facilitating effective changes to our operations and further supporting and enhancing the student experience, and this puts us in good stead for the future. These are exciting times.”
Ed Chung, CEO of TechnologyOne, echoes Juster’s sentiment: “We’re delighted to partner with the University of Lincoln as the first UK institution using our internationally trusted student management system technology, which has been helping higher education institutions across Australia and Aotearoa New Zealand enhance operations and student experience for over 30 years.”
Find out more about TechnologyOne.
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