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The new release is designed to increase employee engagement and productivity, boost automation and data security and accelerate value from digital tech investments so customers can continue to innovate and adapt to an unpredictable macro environment.
ServiceNow, a leading digital workflow company making the world work better for everyone, has announced the Now Platform Tokyo release.
It is designed to help organisations navigate complex business challenges amid an uncertain macro environment. The ServiceNow Tokyo release is purpose-built to deliver better employee and customer experiences, supercharge automation and trust in operations and accelerate value in ways that are good for people, good for the planet and good for profits.
According to the 2022 IDC CEO Survey, 95% of CEOs see the need to adopt a digital-first strategy, and most organisations are down the path of executing their plans. The rationale for this focus is clear: digital companies deliver twice the revenue growth of non-digital companies, according to Valoir Research.
The new digital-first, fully integrated workflow automation solutions in the Tokyo release increase the power of the Now Platform to create seamless experiences, continuously generate new value by accelerating innovation at scale and allow people to do their best work.
“Our ServiceNow Tokyo platform release gives customers exactly what they need at this moment: new solutions that deliver immediate value, are easy to implement and use and help them do more with less,” said CJ Desai, Chief Operating Officer at ServiceNow. “Now is not the time to experiment. A platform for digital business is the only way to create great experiences, drive new business value and accelerate transformation so organisations can focus on growth in our digital-first world.”
Accelerating value with purpose-built solutions
With the complex compliance and risk management landscape, customers have asked ServiceNow for solutions that make them more agile and resilient across their enterprise. ServiceNow is responding with new, purpose-built features in the Tokyo release that unlock more value from tech investments for CFOs, COOs and sustainability teams – simplifying complex supply chains, automating asset management and delivering auditable, investor-grade sustainability data.
Boosting engagement and productivity with great experiences
More than ever, employee retention is critical. Engaged, productive and empowered employees contribute heavily to customer and business success. The Tokyo release helps organisations prioritise their most valuable resource of people with new tools that advance talent development and retention and therefore benefit the overall business:
Supercharging Intelligence and trust for operations and security
According to Gartner, software infrastructure spending in segments containing PaaS, cloud management and security is forecast to grow at a double-digit rate, reaching a combined spend of over US$120 billion by 2026. At the same time, protecting data and mission-critical applications have become more complex amid an increasingly sophisticated threat landscape. ServiceNow is raising the bar for data security and intelligence with new capabilities that strengthen security deployments across an entire organisation.
Organisations such as Blackhawk Network, DNB Bank, First Solar, Fruit of the Loom, Orange Business Services and University of California Irvine are already realising the benefits of the ServiceNow platform.
Mark Ackerman, VP for Middle East and Africa at ServiceNow, said: “With the Now Platform Tokyo release, ServiceNow is giving our customers in the MEA region purpose-built solutions that will create value in critical business areas. Whether it be modules like Manager Hub and Admin Centre that will enable businesses to stay one step ahead of the competition in the war for talent, or modules like Supplier Lifecycle Management and Enterprise Asset Management that will simplify complex supply chains, automate asset management and deliver auditable, investor-grade sustainability data, we remain committed to continuously innovating and evolving our platform to provide regional customers purpose-built solutions that will support and accelerate their digitisation initiatives.”
Intelligent CIO Middle East is a technology intelligence platform aimed at the enterprise IT sector to provide targeted updates and research driven data. As part of Lynchpin Media, this digital medium gives unparalleled advice to the regional community.
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