See Ad Disclosure
The leading Visual Self-Service Solution provider was chosen by a large Hospitality and Travel company to automate customer service and improve CX.
BURLINGTON, Mass., Aug. 3, 2022 /PRNewswire-PRWeb/ — One of the largest travel & hospitality companies in the US has chosen Zappix, the leading Visual Self-Service Solution provider, to solve a significant need for automated customer service and improved visitor experience for their premier service line. The Zappix Visual IVR solution will help this customer deflect calls from agents to a self-service solution and improve customer experience, while lowering average handle time and reducing costs.
"We are excited to add another enterprise customer that works as hard to strengthen and improve digital customer experiences as much as we do," said Yossi Abraham, President & CEO at Zappix. "The combination of robotic process automation (RPA), visual and digital interfaces, and superior user-journey designs allow our customers to enjoy improved CX, while reducing their costs."
The new customer will benefit from many aspects of cutting edge Zappix Visual Self-Service Solutions including reduced customer effort and engaging visual experiences. Other benefits include:
AI-powered Visual Self-Service is transforming the CX landscape. Zappix looks to continue capitalizing on the demand for self-service automation with its portfolio impacting all three phases of the customer service process: Preventing calls before they happen, Deflecting calls waiting to speak with live agents, and Optimizing calls during agent interactions.
About Zappix
Zappix delivers AI-powered On-Demand Visual Self-Service Solutions: Visual IVR, On-Demand Apps, Proactive Engagement, Agent Assist, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
Zappix provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com.
Media Contact
Johnny Rosa, Zappix, 7817392770, johnny.rosa@zappix.com
Twitter
SOURCE Zappix
© 2022 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.
Ad Disclosure: The rate information is obtained by Bankrate from the listed institutions. Bankrate cannot guaranty the accuracy or availability of any rates shown above. Institutions may have different rates on their own websites than those posted on Bankrate.com. The listings that appear on this page are from companies from which this website receives compensation, which may impact how, where, and in what order products appear. This table does not include all companies or all available products.
All rates are subject to change without notice and may vary depending on location. These quotes are from banks, thrifts, and credit unions, some of whom have paid for a link to their own Web site where you can find additional information. Those with a paid link are our Advertisers. Those without a paid link are listings we obtain to improve the consumer shopping experience and are not Advertisers. To receive the Bankrate.com rate from an Advertiser, please identify yourself as a Bankrate customer. Bank and thrift deposits are insured by the Federal Deposit Insurance Corp. Credit union deposits are insured by the National Credit Union Administration.
Consumer Satisfaction: Bankrate attempts to verify the accuracy and availability of its Advertisers’ terms through its quality assurance process and requires Advertisers to agree to our Terms and Conditions and to adhere to our Quality Control Program. If you believe that you have received an inaccurate quote or are otherwise not satisfied with the services provided to you by the institution you choose, please click here.
Rate collection and criteria: Click here for more information on rate collection and criteria.