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A unified workflow platform can improve the experiences of employees, clinical staff, and patients by reducing the friction that comes with healthcare's complex and fragmented network.
FREMONT, CA: Healthcare businesses are changing to digital-first businesses so they can meet the needs of clinicians and patients where they are online. Companies have started digital transformation projects requiring access to information stored in separate systems across the organization. Along the way, people talk to each other through emails, spreadsheets, forms, instant messages, phone calls, and sometimes interoffice envelopes. Healthcare organizations are moving to the cloud, which gives them better access to information and helps them work better with their employees and customers.
Making a good first impression on new and potential patients
Patients worldwide spend their total wealth on health care, so they decide where and how to spend their money based on the quality of care and how much it will cost. Patient satisfaction is key in keeping customers, getting paid more, and making people loyal to a brand. Patients are more likely to participate in health and wellness programs that show the value of healthcare organizations because of the growing focus on customer experience and engagement.
Making a good first impression on staff and employees
HR departments don't have as many resources as they would like because healthcare organizations are trying to cut administrative costs. But there are times when nurses and doctors have just finished school and are looking for training and jobs. HR, IT, facilities, legal, compliance, and finance, are all involved in getting a new employee set up. A platform-based solution speeds up the onboarding process by making it easy for employees to move between departments because they can access information from other departments.
Workflows optimized for speed and quality
Most healthcare organizations have trouble with old IT systems and limited resources. But digital transformation requires people and money to be put into modern, flexible infrastructure. So, to handle the amount of work, healthcare organizations are also moving toward cloud-based infrastructure. Healthcare IT service levels can reach with the help of a unified platform solution. These better service levels will make finding and fixing problems easier, make IT users happier, and help them work faster.
Bring down the price of IT and leveraging RPA to automate tasks
In a multi-cloud environment, keeping track of licenses for tech-as-a-service is important. IT ownership costs decrease by reducing the number of unused licenses, both for on-premise solutions and cloud-based ones. With an integrated automation tool like automation edge and a platform-based approach, healthcare organizations can automate repetitive tasks to create flexible workflows across the enterprise.
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